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Our Organizational Performance

Fostering a Climate of Exceptional Service and Continuous Quality Improvement

At C.M.H.A. H.K.P.R. we make continuous quality improvement central to what we do. It is embedded into the four pillars of the Integrated Quality Management Framework which includes Strategic Planning, Resource Management, Risk Management and Utilization Management.

Balanced Scorecards:





Our Clients’ Perspective

Click here to download the Ontario Perception of Care (OPOC) results displayed below.

Our Clients’ Perspective – Supportive Housing

Click here to download the Ontario Perception of Care (OPOC) results for our Supportive Housing program, displayed below.

Quality Improvement Committees

The Management committee oversees the work of all C.M.H.A. H.K.P.R.’s  Quality Improvement committees, listed below, and receives quarterly reports on work plans and activities.

Each committee meets regularly to work on defined work plans which align with the annual operating plan and Accreditation standards. The committees are comprised of a mix of staff from different programs and most full-time staff  are members of   at least one committee.

Our Quality Improvement committees are:

Our Lived Expertise Advisory Committee, comprised primarily of community members, provides valuable input to enable us to integrate consumer and family perspectives into our programs and services.

Learn more about the Excellence through Quality Improvement Project.

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