The Crisis Intervention Workers provide assessment and supportive counselling to individuals who call the crisis line. The crisis lines operate 365 days per year, 24 hours a day. Whilst an individual is on the phone with a Crisis Intervention Worker a determination is made as to the most appropriate support and intervention to provide. This determination is made through an assessment in which the Crisis intervention Workers will ask a series of questions to help them understand what the individual’s crisis is. Following an assessment the Crisis Intervention Worker will advise the individual of the next steps regarding crisis support and intervention.
The Crisis intervention workers are able to meet individuals within various community settings to provided face to face assessment, support and intervention as necessary.
The Crisis Intervention Workers act as “gatekeepers” to all the below noted programs within Four County Crisis. The assessment completed on an individual’s crisis by the Crisis Intervention Workers determines the individuals need for other crisis support and intervention within Four County Crisis.